Ethics and Compliance

At Metrovacesa, we are proud to be working towards a better future for all, and to do so in line with the ethical principles that are so fundamental to the behaviour that defines us: upholding the law; objectivity and integrity; respecting human rights and the environment; and seeking urban equilibrium.

The Metrovacesa Code of Ethics sets out general guidelines that govern employee behaviour in terms of the duties they perform and their commercial and professional relationships, in line with the law and respecting the ethical principles. Ethical values are what underpin the commitments Metrovacesa makes to its shareholders, partners, customers, suppliers, employees, and society as a whole.

We have a whistleblower channel that is accessible to all our employees and stakeholders, giving them the chance to report—anonymously or not—any potential irregularity or action that goes against the law or the internal rules we must conform to.

This channel is managed by Metrovacesa in collaboration with an independent company, and is open 24 hours a day, seven days a week.

Metrovacesa's activity has been endorsed with the ISO 9001:2015 Quality System, ISO 14001:2015 Environmental Management System and ISO 27001:2013 Information Security System certifications. These certifications, audited by AENOR, apply to all residential real estate development and land management and development activities in all our regional offices.

The implementation of the quality management system based on the ISO 9001:2015 standard has allowed us to analyse all of the company's key processes, identifying efficiency and quality improvements in many of them, and implementing the corresponding action plans. As a result of this project, beyond certification, we have been able to describe, measure, plan and execute the key aspects of the business, highlighting the implementation of procedures and tools focused on customer service and management, design and development of our developments, and control of the construction, delivery and after-sales process.

The environmental management system based on the ISO 14001:2015 standard confirms not only the integration of the system in the company, but also our commitment to the environment, thus ratifying the work and efforts made by METROVACESA in environmental matters. Likewise, we have achieved, together with the integration of the quality system, the implementation of tools that help us to monitor the established controls.

Finally, and following international standards, we have implemented the information security management system based on the ISO 27001:2013, reiterating our commitment to protecting the security and privacy of all our stakeholders. Hence, we guarantee the confidentiality, integrity and availability of information at all times.